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Classroom Training

Instructor-led courses offered regularly through the Learning and Development Series
Classroom Training
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Basic Group Facilitation Skills

SLMS Course Code

GOER_BGFS

Audience

All New York State Employees

Description

Participants will explore essential group facilitation concepts and the steps used to prepare for effective basic group facilitation. Examples of when group facilitation would be used include conflict resolution, strategic planning, or consensus building. Throughout the course, participants will be given the opportunity to enhance their skills through group discussion and practice.

Topics

  • Essential group facilitation concepts
  • Preparing for basic group facilitation
  • Process tools and techniques
  • Addressing challenges in group facilitation
  • Additional tools for facilitators

Length

One and a half days

Emotional Intelligence in the Workplace

SLMS Course Code

GOER_EI

Audience

All New York State Employees

Description

Emotional Intelligence in the Workplace examines the competencies all employees need to be successful in their careers. Participants will explore the difference between control and influence, practice skills for achieving positive relationship outcomes, and recognize the attributes and challenges of different communication styles. This course will include skill development for self-awareness, self-management, social awareness, and relationship management.

Topics

  • What is Emotional Quotient or EQ?
  • Self-awareness
  • Self-management
  • Social awareness
  • Relationship management

Length

Half-day

Essentials of Supervision Courses

 

Essentials of Supervision: Gauging Your Supervisory Skills

SLMS Course Code

GOER-ES-GYSS

Audience

All New York State supervisors or employees interested in supervision

Description

Participants will assess their abilities in five critical supervisory skills, review how each skill applies to specific work scenarios, and take part in practice activities to reinforce the learning.

Topics

  • Guiding the work
  • Organizing the work
  • Developing your staff
  • Managing performance
  • Managing relations

Length

One day

 


 

Essentials of Supervision: Planning Performance and Giving Feedback

SLMS Course Code

GOER_ES_PPGF

Audience

All New York State supervisors or employees interested in supervision

Description

Participants will practice writing and evaluating performance standards, planning and giving effective performance feedback, and coaching employees in various workplace scenarios.

Topics

The Accountability Cycle

Performance standards

Behavior-based feedback

Coaching

Length

Half-day

Online Prerequisites

Essentials of Supervision: Performance Evaluation, Attendance and Leave Benefits, Trail of the Supervisor, and Supervisor Accountability

 


 

Essentials of Supervision: The New Supervisor-Making the Transition

SLMS Course Code

GOER_ES-NSMT

Audience

All New York State supervisors or employees interested in supervision

Description

Participants will examine the challenges that arise when an employee transitions from a staff member to a supervisory role. Class discussions will focus on the importance of clearly defining the new role and the new relationships that come with it.

Topics

  • Defining your new role
  • Organizing the work
  • Establishing credibility
  • Establishing new and effective relationships

Length

Half-day

Foundations of Dynamic Teams

SLMS Course Code

GOER-FDTs

Audience

All New York State employees

Description

Participants will complete a self-assessment and practical application exercises in the areas of team, leader and member styles, team types, and decision-making styles.

Topics

  • How teams develop
  • Characteristics of effective teams, leaders, and members
  • Types of team members
  • Managing team differences
  • Team decision-making

Length

One day

Myers-Briggs Type Indicator (MBTI®)

SLMS Course Code

GOER_MBTI_Basic

Audience

All New York State employees

Description

The Myers-Briggs Type Indicator® (MBTI®) assessment tool is used as a foundation for understanding individual differences and applying that understanding to the ways people think, communicate, and interact. Participants will be provided with an overview of their personal styles based on an online assessment completed prior to attending this session.

Topics

  • Introduction to Myers-Briggs theory
  • Understanding the 16 Types and their functions
  • Validating individual Myers-Briggs Type

Length

Half-day

Navigating Transitions in the Workplace Courses

 

Navigating Transitions in the Workplace - A Guide for Employees

SLMS Course Code

GOER_NTW_EE

Audience

All New York State employees

Description

Participants will examine their experiences and attitudes about change. Models for thinking about change, building resilience, and developing strategies to cope with change will also be discussed.

Topics

  • Change models and key concepts
  • Emotional reactions during times of change
  • Building resilience

Length

Half-day

 


 

Navigating Transitions in the Workplace - A Guide for Managers and Supervisors

SLMS Course Code

GOER_NTW_MS

Audience

All New York State supervisors or employees interested in supervision

Description

Participants will use a variety of group activities to reinforce tools and techniques that will help them and their employees successfully navigate transitions in the workplace. Participants will develop a personal action plan to implement at the worksite.

Topics

  • Change models and key concepts
  • Resistance to change
  • Communicating change
  • Learning applications
  • Resources and tools for managers and supervisors

Length

One day

Performance Evaluation: A Dynamic Tool for Supervisors

SLMS Course Code

GOER_PE

Audience

All New York State supervisors or employees interested in supervision

Description

Supervisors will explore the tools necessary for successfully evaluating the performance of their employees. Supervisors will also discuss the value of managing performance beyond the evaluation through ongoing observation and feedback.

Topics

  • The performance evaluation process
  • Writing clear employee job tasks and meaningful standards
  • Observing and assessing employee performance in objective behavioral terms
  • Providing effective feedback using two-way communication
  • Focusing on employee development
  • Helping employees build on their strengths and improve job performance
  • Conducting effective appraisal meetings

Length

One day

Powerful Presentations

SLMS Course Code

GOER Powerful Presentation

Audience

All New York State employees

Description

Participants will explore techniques to increase their effectiveness and comfort when delivering presentations or conducting training. Participants will deliver a 20-minute presentation on the second day of this course.

Topics

  • Overcoming fears
  • Learning styles
  • Instructional methods
  • Knowing your audience
  • Surprise talk
  • Platform skills
  • Media and training aids
  • Managing questions and group discussions
  • Dealing with challenging behaviors
  • Co-facilitation

Length

Two days

Respectful Communications in the Workplace

SLMS Course Code

GOER-RCITW

Audience

All New York State employees

Description

Participants are provided with tools and techniques for improving communication in the workplace. Case studies, small group discussions, and listening skill building activities are included.

Topics

  • Interpersonal communication
  • Personal responsibility
  • Keys to effective communication
  • Disrespect in the workplace
  • Self-respect/assertive behaviors
  • Responding with respect to workplace clashes

Length

One day

Contact the Workforce and Organizational Development Unit

Contact us by phone:
518-474-6772  
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